01-06-2019 02:44 PM
Been using it for more than a week now and I keep having this unlocking problem for like three to five times a day. Screen won't respond regardless of how hard you press your finger on the on-screen scanner area. Will have to press the power button instead to unlock using face recognition. Anyone having the same?
13-09-2019 04:42 PM
This is the software upgrade I received a few days after buying phone - phone bought on the 7th Sept 2019
14-09-2019 02:09 PM
15-09-2019 01:49 AM
Have it 27 days and no finger print issues to me.I had problem too but stop thinking about that software issues and position your finger better at the sensor at the middle of your finger not the edges or being angled when you press the sensor.This help for me and almost every time works maybe from 100 unlocks 95 or 90 are from the first try.Its all about position and not angling your finger.
15-09-2019 10:44 AM
I think you're correct regarding finger positioning - works well once you get it right ...
15-09-2019 10:46 AM
I also turned off transition effects ...
15-09-2019 02:38 PM
Can you explain more what you mean about ginger position please? At registration, you have to move it in different ways, as it forces you to?
15-09-2019 02:41 PM
Not when registering, but when using it to unlock phone. It will not unlock if you are slightly out of position with your finger/thumb - I now get it right most of the time.
15-09-2019 02:42 PM
Thanks, will try...
15-09-2019 02:45 PM
16-09-2019 01:20 PM
Can Samsung at least give us opportunity to add more than 3 fingers? I would rather add one fingerprint three times than try to place it differently each time