01-06-2019 02:44 PM
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Been using it for more than a week now and I keep having this unlocking problem for like three to five times a day. Screen won't respond regardless of how hard you press your finger on the on-screen scanner area. Will have to press the power button instead to unlock using face recognition. Anyone having the same?
18-07-2019 09:47 AM
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18-07-2019 09:50 AM
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So the update I got last night changed the fingerprint graphic, to a new one as above and does indeed seem to have improved performance somewhat significantly. Bit early to celebrate yet, as previously it degraded over time. But will see... Fingers crossed!
20-07-2019 11:08 PM
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Having the same issue .... very intermittent and particularly bad in strong sunlight ... a real letdown after the reliably of the scanner on the old S6.
21-07-2019 01:46 AM
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Please note that your Samsung Galaxy A70 phone has a screen protector installed by Samsung Electronics to make sure that your phone doesn't have any scratches on the screen. So please go to a local phone shop and ask for the person to install a new proper screen protector and ask them to take off the the installed screen protector and replace with a new one and turn off the phone and restart. You'll be able to unlock your screen with the fingerprint sensor and have no more problems anymore.
21-07-2019 08:14 AM
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I'm in UK and I don't believe there is a factory fitted screen protector on mine.
22-07-2019 08:37 AM
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Update after latest s/w patch. Still terrible. Degrades quickly over time. None of the 3 fingers I recorded a few days ago work anymore.
24-07-2019 08:12 AM
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Same issue I am facing
24-07-2019 10:48 AM
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Hi, I have the same issue here and It is awful.
Even after the last sw update, fingerprint works only a few times then it is forgotten.
Using Face recognition but that is more than disappointing.
24-07-2019 11:37 AM
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It's about time Samsung accepted that this problem exists and address it openly with some sort of remedy. Be it software or modifying and reissuing hardware. I would take a surface mounted, working, sensor over the failed in-screen sensor.
24-07-2019 12:13 PM
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I've found since the update that added the animation to the unlock screen its a little quicker when it does manage to recognise my fingerprint.
Its like your finger must be the same... dryness? as when you stored your print. Ater washing hands and drying them it wont unlock. If they are a little sweaty on a hot summers day it wont unlock. It's not very good in sunlight either.
I'm using smart lock now with my bluetooth headphones as a work around. It's easier just to turn them on than try the fingerprint scanner again after it fails after a couple tries.
I've had this phone two weeks and I already know what I want on my next phone. An actual dedicated fingerprint scanner like my last two phones had.
