I have a Galaxy A53, purchased a few weeks ago. Over the past couple of weeks, there's been a problem with a loss of sound which is noticeable in phone calls where the other person can't be heard. I've tried the ring tone in settings and the sound is very weak even though the volume is set to it's highest level. I've found the only way to rectify, is to turn the phone off, remove the sim, reinsert and turn back on. I'm not sure what is causing this issue, any ideas?
Have Samsung indicated it is a fault? I would also be without a mobile and I'm guessing it'll be for a couple of weeks. I've started to try the ring tone every day but it's really annoying when someone calls and they can hardly be heard.
I had the same issue. Finally reloaded everything to my S10 and did a hard reset of the A53. So far so good. In speaking with Samsung and others they believed that one of the apps was causing the issue. I also reloaded the apps instead of transfering from the old device.