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Galaxy A22 5G fingerprint sensor not working

(Topic created on: 04-01-2024 08:54 AM)
8959 Views
Some1too
Journeyman
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after update to OneUI 5.1 my fingerprint sensor stopped working at random times. it fixed after couple of restarts. but after the recent security update, it stopped working and no restart does the work.

I searched and tried the solutions mentioned by others:

" i accessed the "checks/actions" but none of these applied to when you cannot even get into the scanner. I also accessed "Samsung Members app > Support > Phone diagnostics > Fingerprint scanner." but there was no fingerprint scanner option as it is not functioning... "

but got the same results as @PeteSa said.

when I go to the Settings > Security and privacy > Biometrics > Fingerprints, it says "Fingerprint sensor not working. if this keeps happening, restart your phone."

doesn't that mean it's a known bug?
why didn't they fix it?
no new updates and no ways to fix. what should I do?

Is it how samsung treats their customers?

16 REPLIES 16
RanNr
Student
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I faced very similar issue. After installing the latest software update from Samsung yesterday on my Samsung Galaxy A22 5G, my fingerprint stopped working. Got same error in settings "Fingerprint sensor not working. if this keeps happening, restart your phone."

After running the phone in the "Safe Mode", the sensor was working. Then after exiting the "Safe Mode" also the sensor continued to work. So the issue could be resolved in my case in this approach.

Steps:-

1. Long press power button to get the "Power Off" option

2. Long press the "Power Off" icon  to get  the "Safe Mode" option.

3. Click on the "Safe Mode" option to enter into the "Safe mode"

4. The phone will restart and enter the "Safe Mode". Now check whether the fingerprint sensor is working.

5. Restart the phone to enter the normal mode. 

If the issue is similar, these steps may solve the problem.

Hope this helps.

Mudasir
First Poster
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It worked man

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Mu73
First Poster
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Im facing the exact same issue pls resolve this 

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Some1too
Journeyman
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I tried. But it's not working even in safe mode

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Some1too
Journeyman
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If you found something useful please share 

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RanNr
Student
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Hello, 

It worked for me a few times after swtiching to Safe Mode and back.

However, eventually I had to change my finger print sensor hardware to get it fixed.

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frustratedY
First Poster
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Same problem. Very frustrated
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