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Galaxy A14 - my sound picker isn't working

(Topic created on: 02-04-2024 09:56 PM)
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pink5
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My sound picker isn't working, so I can't change any ringtone ot notifications sounds. I've been on line and tried what it said still doesn't work. It's really getting on my nerves now. Can anyone help plz

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BandOfBrothers
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Hi @pink5 

Can you clarify what you have performed in the way of troubleshooting steps you've seen online. 🤔 

i.e 

Maybe try > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. { Repair Apps may not be availableto the Samsung Galaxy s²⁴ Series of phone's. } 

And

Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 

If I can be of any further help then please don't hesitate to ask.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

pink5
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Hi thanks for reply. I've tried what you suggested and still not working. If I press to change ringtone the screen goes off then goes straight bk to samething. I don't get the list of ringtones come up and when it says report that doesn't come up either. I hope u can understand what I mean lol so hard totry and explain
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pink5
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Is thete anything else u can suggest as I did the things you said try and still didn't work
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Khanyi
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Mine also stopped working since the latest update on think 

1000085184.jpg

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sweetchildomine
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This happened me a few months after a system update. Tried everything they recommended and nothing works. My notifications alert is stuck on the galaxy bells. I was able to change most apps individually but get random ringing with no visible notifications. They advised the latest update would fix it, it didn't.
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sweetchildomine
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There is a work around but only for ringtones. I can't quite remember but if you download a ringtone, then go to your music, you should be able to set as ringtone. Someone here might know more.
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