Galaxy A14 - my sound picker isn't working

[pink5]

My sound picker isn't working, so I can't change any ringtone ot notifications sounds. I've been on line and tried what it said still doesn't work. It's really getting on my nerves now. Can anyone help plz

[BandOfBrothers]

Hi @pink5 

Can you clarify what you have performed in the way of troubleshooting steps you've seen online. 🤔 

i.e 

Maybe try > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. { Repair Apps may not be availableto the Samsung Galaxy s²⁴ Series of phone's. } 

And

Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 

If I can be of any further help then please don't hesitate to ask.  😎 

[pink5]

Hi thanks for reply. I've tried what you suggested and still not working. If I press to change ringtone the screen goes off then goes straight bk to samething. I don't get the list of ringtones come up and when it says report that doesn't come up either. I hope u can understand what I mean lol so hard totry and explain

[pink5]

Is thete anything else u can suggest as I did the things you said try and still didn't work

[Khanyi]

Mine also stopped working since the latest update on think