I know mate I bought 1 galaxy a51 when I got it home and set up it was faulty but also when I tried to claim the speaker it says that the imei number had already been used but the phone was new and sealed from curry's so I took it back exchanged it for a new Samsung a51 got it home set up that 1 worked the way it should and I was able to claim the speaker my claim was validated and hadn't heard anything since so I contacted them they are saying its stuck because of the first device that says the imei had already been used they say they know its not my fault and have escalated it so hopefully I will get my speaker soon. sorry for the story was just explaining how I haven't received mine