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Original topic:

Fingerprint

(Topic created on: 14-01-2023 01:17 PM)
C1a1r
First Poster
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Galaxy A Series
Hi,
I've given my son my A51 and have set it up using Google family link. We have added fingerprints, but the only way we can unlock is with a pin. I have gone into the biometrics and clicked to use fingerprints, this led me to login as the parent to authorise, but it still won't unlock using fingerprint. Any help gratefully received 😊





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BandOfBrothers
Samsung Members Star ★★
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Galaxy A Series

Hi @C1a1r 

I'm not sure if these will help or not !

https://www.reddit.com/r/MotoG/comments/w3c8j0/fingerprint_greyed_out_because_of_google_family/ 

And

https://support.google.com/pixelphone/thread/134975272/fingerprint-unlock-isn-t-working-and-giving-a... 

There's a few more sites via a Google Search.

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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