Samsung A14 5G touchscreen doesn't work anymore after update to One UI 7.0

[GersAffrandraa]

after updating my A14 5G to One UI 7.0, my touchcreen doesn't work at all anymore. 

How to fix this? 

#touchscreen #A14 #update #UI7 

[hendrix79]

I'm checking if I also have an update, but I don't see any. Nor do I see any here: https://doc.samsungmobile.com/SM-A145R/EUX/doc.html
I wonder if it'll be only for you @Satcom 
And the worse, is that now the touch screen is working for 2 days. Before it stopped working randomly, sometimes for minutes.
Now I have no clue if the problem will come back, and I cannot use the warranty to get my money back.

[SteveTu]

The UK CEO's office confirmed they are working on an update and said:

'...We have received a status update in the past 24 hours from our Product Support Specialists, who are actively working on developing a software update to resolve the reported issues.

We anticipate this update will be released within the next week or so, however, a specific release date has not yet been determined....'

[greenjampt]

Received a answer in Portugal also, telling me to update the phone, but there is no update available.

I have done what Members_vrdaksD as sugested and since this morning its workin without problems

[OVT001]

For mee, what vrdaksD write was not working because I was already at the last firmware version 😞

I think, i will wait 1 or 2 weeks to see if an update arrived.

cross finger

[Maaike80]

Mijn zoon ik ik hebben er beide last van sinds de update ruim 2 weken geleden 🫣 

Wij wonen in Nederland 

[Members_vcab4MR]

I'm in France,  and I am having the same problems with the touchscreen.  Driving me bonkers,  and wasting vast amounts of time.

I'm grateful for the advice that members have shared, but none of the "simple " fixes recommended have resolved the issue. I'm not into trying some of the very technical stuff others have mentioned.  Cleared the cache (which didn't work, obv).

I'm very vexed by having to reboot a dozen times a day, and deeply disappointed by Samsung's apparent disregard for the problems experienced by [loyal] customers. 

[Members_vcab4MR]

J'ai suivi vos conseils (il y a quelques minutes). Merci beaucoup.  Je vous tiens au courant.  🤞🏻🤞🏻🤞🏻

[Members_SgVx3MW]

Since updating my Samsung A14 to One UI v7.0, I have had difficulty unlocking the phone. Consequently, I cannot answer the phone when somebody calls or cancel alarms.

What kind of a special cretin at Samsung thought that pushing an irreversible update like this was a good idea?! Now that you (SAMSUNG) have basically bricked my phone, I now find myself in the awkward position of telling clients that I may not be able to take their calls.

I note that others have experienced the same issues. None of the other “workarounds” seem to work for me. The Tekken three-hit combo whilst standing on one leg doesn’t cut it. The best solution I have seen on this forum is to throw the phone away and buy a Sony phone instead.

My question is, how do I invoice Samsung for a Sony phone?

[notsohappy]

Me too

[t-bag]

You send phone to Samsung, they fix it