Dual Audio

[Rick900]

Hi, is there anyway to get the dual audio feature on an A7 (2018)? Thanks.

[AndrewL]

@Rick900: The Dual Audio feature is limited to certain devices with Bluetooth 5.0, which the A7 (2018) has, however when I looked into this I was unable to find any support for the A series unfortunately. If you head to Settings > Connections > Bluetooth and tap the 3 dots in the top right, is Dual Audio available for selection? If not then it is unavailable on this model, and sadly it is not possible to upgrade the device to support the feature. 

[Rick900]

Thanks for the info, I've since discovered that Android 10 is required for Dual Audio (a pretty good feature!) and my phone was 8.0.0. I phoned Samsung, got thru to someone really quickly who advised manually upgrading s/w which I did 3 times to get to Android 10, and bingo there it is!

[Rick900]

But maybe I spoke too soon - on my new A7 (2018) I have Android 10 and the Media feature is now there; I can see the 2 devices I've selected for audio but only 1 at a time can be connected, it's not possible to select both - any ideas? The Media screen is the same as on my other A7 (newer model but same s/w version), but both can be selected (ticked)...

[Rick900]

So I can select 2 audio devices but the Media panel doesn't allow both to be selected, like it does on my A70 (pls see screenshots), any ideas or is the A7 just not capable? Thanks.

[Maria_vm]

It worked once when I had my old A9 2018. I haven't tried it on my Samsung Galaxy A51 5g yet but I hope it works 🤞

[Rick900]

Maria, when you say 'it worked once' are you referring to just the feature, or did you find a solution to the problem I have? Thanks

[Maria_vm]

I was just referrimg tl the feature. Sorry for confusion!