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Original topic:

Don't know secure folder password

(Topic created on: 26-04-2021 10:04 AM)
Vikking
First Poster
Options
Galaxy A Series

I've got a new A series phone and transferred everything over from my old phone. 

I've tried to access my secure folder on my new phone, I've entered the pin correctly and then get a message to Confirm Secure Folder password. I have no idea what this is. I've tried passwords I've had previously but none work.

If I press cancel, I get Delete restored data from this phone? With options of delete (lose everything) or cancel (takes me back to previous screen).

Any ideas on how to solve this?

Thanks

5 REPLIES 5
Shazzkid
Troubleshooter
Options
Galaxy A Series
Secure folder password is the same as your lock screen password right? When you first boot up the device and you have to enter your password, have you entered that password? Try a reboot, double check you're using the right password to unlock the device then use it on the secure folder
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Vikking
First Poster
Options
Galaxy A Series
I dont have a password for lockscreen.
Trottsky
Helping Hand
Options
Galaxy A Series
Input a wrong code once then press 'forgot pin' and you can reset it using your Samsung account password
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Teana
First Poster
Options
Galaxy A Series

I have the same problem. Did you find a solution??

0 Likes
Teana
First Poster
Options
Galaxy A Series

There's no forgot pin or password for this screen.