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Original topic:

Corrupted screenshots

(Topic created on: 26-03-2023 01:38 PM)
Bluerex178
First Poster
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Galaxy A Series

I get these corrupted photos when i take an ss sometimes for no appearant reason

Samsung A23

Android 13 one UI 5.1

 

 

 

 

Screenshot_20230326_153412_Gallery.jpg

 name of the ss : Screenshot_20230325_230919_Telegram.jpg

12 REPLIES 12
DarkZeroDai
First Poster
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Galaxy A Series
Same on my s20 =S
BandOfBrothers
Samsung Members Star ★★
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Galaxy A Series

Certainly does look like a glitch @Bluerex178 

 


Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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StevenR
Explorer
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Galaxy A Series
I'm getting them a lot on my S20, it started recently. Has anyone reported it to Samsung?
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StevenR
Explorer
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Galaxy A Series
SameScreenshot_20230330_223227_Chomp_1000004315_1680211947.jpg
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tentdragon
First Poster
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Galaxy A Series
Same, anyone found out how to fix it
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shaf918
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Galaxy A Series
Im getting them on my s21
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TessM
Mastermind
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Galaxy A Series

Hi all,

 

would you be able to tell us where are you saving the screenshots (Cloud, phone's internal memory...)? Do this happens straight away when you take a screenshot and do the same thing happens if you restart the phone and try again?

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StevenR
Explorer
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Galaxy A Series

Hi Tess,

 

1. Internal memory

2. Yes straightaway

3. Still happens after a restart

 

I've reported this to Samsung as well.

 

Steven

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Tonsy
First Poster
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Galaxy A Series

write a comment in a better way " I reported it to Samsung Egypt, unfortunately! they hire amateurs that doesn't know how to solve any problem. they simply asked me to reset settings and if it didn't work we will do factory settings. and i should backup my files. which is something i refused! this is very amateur way to solve a problem.