Corrupted screenshots

Bluerex178 · ‎26-03-2023

I get these corrupted photos when i take an ss sometimes for no appearant reason

Samsung A23

Android 13 one UI 5.1

name of the ss : Screenshot_20230325_230919_Telegram.jpg

DarkZeroDai · ‎26-03-2023

Same on my s20 =S

BandOfBrothers · ‎27-03-2023

Certainly does look like a glitch @Bluerex178

Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

StevenR · ‎30-03-2023

I'm getting them a lot on my S20, it started recently. Has anyone reported it to Samsung?

StevenR · ‎30-03-2023

Same

Screenshot_20230330_223227_Chomp_1000004315_1680211947.jpg

tentdragon · ‎09-04-2023

Same, anyone found out how to fix it

shaf918 · ‎10-04-2023

Im getting them on my s21

TessM · ‎10-04-2023

Hi all,

would you be able to tell us where are you saving the screenshots (Cloud, phone's internal memory...)? Do this happens straight away when you take a screenshot and do the same thing happens if you restart the phone and try again?

StevenR · ‎17-04-2023

Hi Tess,

1. Internal memory

2. Yes straightaway

3. Still happens after a restart

I've reported this to Samsung as well.

Steven

Tonsy · ‎18-04-2023

write a comment in a better way " I reported it to Samsung Egypt, unfortunately! they hire amateurs that doesn't know how to solve any problem. they simply asked me to reset settings and if it didn't work we will do factory settings. and i should backup my files. which is something i refused! this is very amateur way to solve a problem.