Complaint

[Eddb]

Does anyone know how I can make an official complaint and get someone within Samsung to take ownership.

Phone is less than two months old and doesn't work.

I bought a phone for my son and the speaker is faulty, I have spent hours calling various departments to try and get resolved but no one is willing to help.

All they seem concerned about is the survey at the end of the call. 

I've been charged £19.95 convenience charge for an engineer to repair next day but was a 5 day wait, this has now been changed again and now expected to wait another week as no parts in stock.

How is that convenience???

Refuse to refund or replace handset and left with a phone that doesn't work. 

Customer service has been appalling and get nowhere. Its so frustrating. 

I have had to request a refund through my credit card company as im at my wits end.

Anyone know someone higher up within Samsung that I can contact? 

[Piper123]

Hey there

Sorry to hear of your troubles.

If you've actioned a section 75 claim via your card company, you should get your money back.

I would then get an alternative device and let this issue go before it eats up too much of your life that you won't get back.

You can speak to Complaints by calling Samsung Online Shop and selecting the Complaints option. I did and got an English Speaking agent who was very good but I'm aware that isn't seen as the norm.

[Eddb]

Thanks for your reply.

Its just so so frustrating.

I'll give that a try. Thanks again

[BandOfBrothers]

Hi @Eddb 

It could be that the particular repair house has parts delays, but another may have the parts.

The alternative is to send the phone to Samsung but I appreciate this means you'll not have the phone for a while until they send it back. 

As the phone is older than 2 weeks Samsung offer a Repair,  not a replacement unless they can't repair the phone ,and no refund. This is there terms we agree to when purchasing. 

You do have rights under the Consumer-rRghts-Act-2015 

If I can be of any further help then please don't hesitate to ask.  😎 

[bhakyi]

Hi, I am using a Samsung Flip Z5, and even when I am closing the phone screen, I hear a cracking noise. can anyone help me please

[KholaI]

Hey @bhakyi 

I'd definitely advise getting this inspected, as I can't say for sure if it's the screen protector making the noise or if it's the screen itself. If it's the former, please do not remove the protector, but instead use the following link to arrange an inspection: https://www.samsung.com/uk/support/repair/ 

[Members_PsJKybr]

I had the same problem....still awaiting 2 months for the part where they will have to replace the complete screen and hinges....my advice to EVERYONE....keep away from Flips and that is from experience!  Been sent off the second time for the same problem that you are having.

[Amaranth]

Samsung is totally useless I don't see much difference from other low quality Android 

The camera quality fades over time not up to 3 month I bought this phone it doesn't respond to tap ,glitches, off and on without me touching it 

I can't even type all I want to say here cause typing is frustrating I feel like smashing this useless stuff called samsung 

I don't know if they don't prototype their phones b4 putting it out

You guys just focus on your brand name and not the products functionality 

[Navin3]

Dear Sir,

Please describe your query : SAMSUNG GALAXY Z FLIP 3 screen display gown black and touch also not working.

08.07.2023 we purchased our mobile from Lucknow yesterday 03.10.2024 when my wife opened her mobile there was a small black spot in the middle of the screen. Later the black spot increased and covered 90% of the screen with finger touch not working. My wife has been using Samsung mobile phones for the last 25 years but this type of issue has never occurred. No water went inside the phone, no phone was dropped on the floor. My wife is very disappointed with this issue as she trusted Samsung and got herself a Z Flip 3 fold mobile. This was her first fold mobile and after a year she is not able to use it. very very disappointed with samsung India as when i contacted my nearest service center they told me you have to pay hefty amount to replace touch screen wasn't expected this from samsung you purchase a mobile and after a year your mobile touch screen not working by itself and when we visit service center we have to pay half of the amount mobile was purchase for.

Please stop making Samsung fold and Z flips mobiles as they are not successful at all. 

[Susan Dixon]

• Same here. I've complained and tried to return my phone to no avail. Yesterday I took it in because it kept dropping calls and my phone said internet does not have permission to use mobile data. I took it in she said to just turn airplane mode and then turn off after 15 seconds. She did this and I wasn't a block down the road I got a call and it was dropped again. I tried to use the internet and I got the same message. It goes off and on for no reason it also will change my texts and my keyboards and just doing things it's not supposed to do I don't even have to touch the phone. This is so frustrating. If I had the money I would just take it in put it down the floor and stop it in front of all the customers and tell him to shove it. My last Samsung phone was great, but if Samsung won't stand behind their equipment then I will not be buying from them again.