Camera Focus

[Giordy35]

My rear Camera doesn't focus for a couple of months now, I did the test with  *#0*# and the Rear Camera 4 Hdr foesn't focus at all, you can see al the pixels in the world. I did the software update and everything but nothing changed, how can I fix this? 

[Istevan]

It seems like there might be a hardware issue with your rear camera. In this case, I recommend reaching out to the manufacturer's customer support for further assistance or consider visiting an authorized service center to get your camera inspected and repaired.

[danitudi971]

Hello,

I can confirm that your device needs a check at an authorized service center.

Are you in Italy or did you buy an Italian device?

See you soon!

[Giordy35]

yes I'm in Italy and I bought an Italian device, but if I take it to a service center I'm worried that they will ask me something like 100 euros just for repairing one tiny camera. Sure I can't do anything else?

[danitudi971]

The test that you performed excludes any software issue involving the inconvenience that you are facing, so a technical supervision is required.

Remember to bring the proof of purchase to make sure you can take advantage of Warranty period if it is not expired yet. You can have a look at the official page for Samsung Customer Service centers at samsung.com/it/support/centri-assistenza .

If there are no issues found that prevent Warranty to be applied, you can be sure that reparation is free.

See you soon!