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Original topic:

BBC sounds App not working on wifi

(Topic created on: 19/02/21 15:09)
monthesheep
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Galaxy A Series
Bit of help needed. For some unknown reason the BBC. Sounds app on my A51 will not work using WiFi. It will work no bother using mobile data so the app is fine. The mobile has no other issues using WiFi so my WiFi is fine too. I have uninstalled and reinstalled the BBC sounds app but still only works using mobile data. I checked the app on a S20 and it works no problem using WiFi. I'm stumped.

Anyone got any thoughts?
Cheers
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4 REPLIES 4
TessM
Moderator
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Galaxy A Series

Hey @monthesheep ,

 

how strange! I have had a look at this and found this BBC page that may help you: https://www.bbc.co.uk/sounds/help/questions/mobile-and-tablet-issues/help-fixing-mobile-tablet

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monthesheep
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Galaxy A Series
It's totally weird. I followed the steps on that page. Made no difference. I am going.ro try using different WiFi later to rule out a WiFi issue.
Thanks for looking.
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Gavlee2010
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Galaxy A Series
my BBC sounds app takes absolutely ages to buffer at start on my s21 ultra as well I've deleted app and nothing. I think until the Devs find the fix
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SimonG20
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Galaxy A Series

Hi

I'm having similar problems.  I have several apps that wont load data correctly on WIFI, but work as son as the WIFI is stopped.  But all the time basic internet connectivity (Chrome, etc) is fine.  Example apps are:

Weather - will not refresh

Flight Radar 24 - will not load aircraft (spinning wheel) but does load maps

BBC Sounds - does not load content, My Sounds, etc

It will often work for an hour or so if there is a significant network change (bounce router, reset connect network on phone), but then stop again.  Very annoying to have to keep dropping wifi.

 

Simon

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