2 weeks ago
Hello!
After the latest update of my A72 I have a problem with any audio (Music, Youtube, any video from gallery). It is playing but every 5-7 seconds the sound cut-off happens for 1 second and then continue playing.
What I did try:
1. Cleared cache of Partition
2. Tested dynamic in Members app - the cut-off also happens there
3. Tried to open in Safe Mode - same result
What can be the problem and what can I try? I know that I can do a factory reset, but that's the last measure that will require huge amount of time to save all the data etc.
2 weeks ago
Forgot to mention. It happens on phone dynamic, or wired headphones. But it doesn't happen on my Samsung Buds
2 weeks ago
So audio cutout is wired and wireless, but not Buds, what do you mean by Phone Dynamic ?
Is it only video or audio-only files?
2 weeks ago
Thank you @Obsydian
The audio cutoff happens:
- When no headphones are connected. That's what I mean by Phone Dynamic. I mean, internal phone speakers. When I talk to someone or listen music or watching any video (youtube/gallery) it cut-offs.
- When wired headphones are connected in all the same scenarios
- When bluetooth headphones are connected BUT only during calls
When the problem doesn't appear:
- Only in case when I am listening music using bluetooth headphones
2 weeks ago
Hi @legarum what do you mean by "phone dynamic" ? equaliser settings.
2 weeks ago
Sorry, I don't understand what you mean @Obsydian . ANY audio that the phone is playing via it's own speakers (not via headphones) have that problem. That's what I mean. Sorry if I am not clear enough
2 weeks ago
A couple of weeks ago after a spontaneous system update during the night i woke up with my A52 crazy hot and stuck into reboot loop, i sended to the technician, at some point he managed to turn it on and make something, when i got it back i noticed that now both audio and mic was cutting each 5 seconds, brought to the technician again and left there for a week, when i got it back i asked what he did and he said it fixed itself, probably with a system update again. Well at least this is better than those A23 getting dead bricked after this system update haha
2 weeks ago - last edited 2 weeks ago
I couldn't confirm 100% since i wasn't paying much attention, but while i was doing my beard on the bath using the front camera while listening the interrupting music i noticed a pop-up notification from this 1weather bloatware (which also installed with that last update and i couldn't remove it) JUST while the audio got cut-off, but the app notification sound felt like it didn't. Now that i got my cellphone back i noticed the app is gone, it could be a coincidence or couldn't
2 weeks ago - last edited 2 weeks ago
Oh wow nevermind speaking of the devil, this problem of yours just came back to my device out of nowhere, but it's not that frequent than before, now I'm lost too.
EDIT: Aaand now it stopped, wtf?
2 weeks ago
Wow @WheissRS, that's so weird! Do you see or can think of on what it can depend? I feel completely lost in terms of what can influence that