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Any help please

(Topic created on: 07-11-2021 12:01 PM)
827 Views
Gilly18
First Poster
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When I'm making a call the call receiver can't hear me I've tried the loop test all ok any other suggestions?
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14 REPLIES 14
DUMITRU79
Troubleshooter
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That's weird...
I have done it just now and I was able to call.
Let me ask you this : did you buy the phone new or second hand ? Is it running stock software or is it rooted ?
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BandOfBrothers
MegaStar
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Hi @Gilly18 

 

May I ask a few questions please....

  1. Is this happening everywhere or in one particular place  ?
  2. Is this happening with all your contacts or a particular one ?
  3. Is this happening when on a mobile connection or when ringing a landline or both  ?
  4. Are you able to put your sim card in another phone as a process of elimination to rule out your sim card or phone ?
  5. Have you spoken with your providers customer services to have your account checked , and if necessary reset ?
  6. Does this happen with both outbound and inbound calls ?


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Gilly18
First Poster
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New on contract
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Gilly18
First Poster
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Hi
1 yes
2 yes
3 both
4 I'll try this
5 no not yet
6 both
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BandOfBrothers
MegaStar
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When you've tried suggestion and please would you let us know @Gilly18 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

0 Likes