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Any help please

(Topic created on: 07-11-2021 12:01 PM)
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Gilly18
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When I'm making a call the call receiver can't hear me I've tried the loop test all ok any other suggestions?
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14 REPLIES 14
DUMITRU79
Troubleshooter
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So , I take it you've tried the " *#0283# " and everything passed
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Gilly18
First Poster
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Yes
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DUMITRU79
Troubleshooter
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Does the same thing happen through a headset or earphones ?
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Gilly18
First Poster
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I've not tried headset or ear phones?
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xSteveuk
Mastermind
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Hi

Check sound settings of your device and check if your call volume or media volume is very low or mute
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Gilly18
First Poster
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This is how that looks?Screenshot_20211107-133216_Settings.jpg
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Ventor
Samsung Members Star ★★
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@Gilly18 Hello, try Reset all settings, this will reset the preferences of all applications. You do not lose personal data, but settings-yes.






"The quieter you become-the more you are able to hear..."


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DUMITRU79
Troubleshooter
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Right....here's what you can try : restart your phone in Safe Mode to see if a 3rd party app is causing the issue.
You can do that by holding the power button until " Power off" shows . Next , keep pressed the "power off" icon till "safe mode " shows. Then , restart. After restarting , try making a phone call
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Gilly18
First Poster
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Hi thanks for your help it wouldn't let me make a call the in safe mode?
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