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Android 13 update removed all photos

(Topic created on: 06-01-2023 11:42 PM)
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Aj1978
Apprentice
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I have installed the new android 13 update today and all of my photos, videos everything in my gallery has disappeared can this be undone or are they all lost? 
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5 REPLIES 5
BandOfBrothers
Samsung Members Star ★★
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The update shouldn't have deleted anything of this nature however the journey to how the gallery folders has changed.

Go into Gallery, Icon with 3 lines in the bottom Rh Corner, Settings, Toggle on Select Albums to Show. 

Then launch Gallery and them there should be a ' view all ' in blue writing in the top Rh corner.

If this isn't the problem then do look in your Gallery Recycle Bin via Gallery, 3 lines icon in the bottom Rh corner , Recycle Bin.

May I also add > If your not already then it's a good idea to regularly create a back up of your photo's either using One Drive , Google Photos or Dropbox as some examples.

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Aj1978
Apprentice
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Yeah, that hasn't helped. I had backed up my photos last week so not as bad as I thought but still not great. hopefully others will have the sense to back up first. Thanks for your help
Nagswoman
First Poster
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All of my photos have been redated to 7th Jan 2023 and have been shuffled. NOT GOOD.
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Aj1978
Apprentice
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I restarted my phone a few days ago and lo and behold all of my photos are back, I'm guessing the update didn't restart properly but either way I'm happy, thanks for your advice though
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Members_k35E2H4
First Poster
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My phone has done an update on IU and all the recent photos in my gallery have disappeared. Is there something I can do to recover them?

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