Android 11 not installed

[Fevvers]

Android 12 is out for S21 range but my phone is still on Android 10. When will I get the software update on my Galaxy A71 in the UK?

[Anonymous User]

Have you tried to update manually?

Go to Settings
Go to Software Update
Click on Download and Install

If there is an update, it will show there.

[Fevvers]

I have tried weekly for several months 🤷🏻‍♀️

[Anonymous User]

Suggests to me your CSC hasn't been picked up......

I presume it is a UK version bought from a mainstream dealer.

Think you'll need to speak directly to Samsung to find out why

[Fevvers]

Thank you. I'll try

[Fevvers]

What does CSC mean?
I am not techy at all