A71 stuck in flight mode

[janice46]

Can anyone help, my A71 phone is stuck in flight mode even though I haven't put it on. I have tried to reset my network settings but this hasn't worked.. HELP!!!!

[BandOfBrothers]

Are you able to put the phone in Safe Mode.

If this resolves the issue then it could be an app etc that's somehow causing this @janice46 

Put the phone in Safe Mode which disables your downloaded app's but let's your stock app's keep working. If the issues stop then this highlights a downloaded app as the possible issue. Come out of Safe Mode and start deleting your most recent downloaded app's one at a time until it stops. https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ 

[janice46]

I'm just at work but will give it a go later thank you.

[janice46]

This has not sorted the issue it is still in flight mode when I put it into safe mode. Please help

[BandOfBrothers]

Ok.

Next clear the phone's system file cache.

None of your information is lost doing this @janice46 

Clear your phone's System Cache Files by turning your phone Off and then from a set series of button presses go into the phone's System Files and clear the cache. No information is lost this way. You may need to insert your headphones or hook upto a computer with your data cable to get to this menu on the phone. 

[BandOfBrothers]

If that does not help then consider resetting all settings.

Settings.

General Management.

Reset.

Reset All Settings.

@janice46 

[janice46]

I am not able to do this I have looked at a YouTube video how to get into system cache. Which it said turn the phone off and then use the volume up and power key together and it will it power up but the phone just powers up and loads up the phone as normal...

[janice46]

I have also done the full rest and this still hasn't worked im getting so annoyed now.

[janice46]

It looks as though I will have to factory reset the phone which I didn't want to do 😩

[BandOfBrothers]

How are you getting on with this @janice46  ?