18-05-2020 01:19 AM
Does anyone have this issue where once a while, the phone hangs when you put in your fingerprint to unlock a Galaxy A71, and nothing happens, not even the green light or the always on screen. Its just black. Even when pressing the power button. after a second or two, the screen like turn on and sometimes they prompting to wait because of many wrong tries on the fingerprint. I have that. Anybody knows why?
18-05-2020 06:07 AM
Perhaps try deleting your current fingerprints and then re enter them @IHasOne
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19-05-2020 06:24 AM
I tried and it still happens. Do you usually put in your fingerprint while the screen still black or, after the fingerprint logo appeared? I find it happens quite frequently when I straight guess the loctaion of the sensor and put on my fingerprint there while the screen still black.