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Original topic:

A70: Unable to register new fingerprint after Android 10 update.

(Topic created on: 17-04-2020 07:22 AM)
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jitu14986
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Screenshot_20200417-114952.jpg

Post android 10 update, I deleted all previous fingerprint data and now it wont let me register any fingerprints.  It gets to about 15% then just states I'm not covering the sensor properly. And it throwing me out of the process of registering fingerprint.

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8 REPLIES 8
AsadM
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Hi @jitu14986. Hope you're doing well. Can you please give more information on this? Are you trying to set up a fingerprint while there's a cover on the phone? Also, have you applied any additional screen protectors on the phone?
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jitu14986
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Yes I applied screen protector on phone screen. But before update I was able to register new fingerprint with screen protector also.

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AsadM
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Thanks for confirming. Please remove the screen protector on the phone as this can affect the the scanner on the phone, and then monitor this.
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jitu14986
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But this use to work with screen protector as well. 

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AsadM
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Third party screen protectors and accessories can affect the performance of the phone, including the fingerprint scanner. Did you buy the screen protector from an official Samsung store?
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jitu14986
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no its not from an official Samsung store.
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AsadM
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Thanks for confirming this. Please try removing the screen protector after you get an official screen protector for your phone, and then monitor this.
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AliElsayed
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HI @AsadM I have same issue with fingerprint after upgrading to android 10 with Samsung a705FN
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