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A53 hangs after the software upgrade

(Topic created on: a month ago)
First Poster

I just upgraded my phone from u15 to uI6 it starts to hang seriously. 

Please how do we correct this error from upgrade 

Helping Hand
It would be worthwhile wiping the cache partition if you haven't already after the update
Samsung Members Star ★★

Hi @Foxykene  Ensure all your apps are up to date,could try a Soft Reboot by holding the Volume key simultaneously for around 10 seconds.  Afterwards  optimise Now in Battery and Device Care  and select Memory-Clean Now.  However did you clear the cache partition after the update (as mentioned)as that is recommended and can help with lags.

1. Turn off the device.
2. Connect To Computer or other Device/TV USB , Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release both keys.
4. Wait until the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

Can also repair apps from the same Recovery Menu or/and run the Galaxy Apps Booster from the Good Guardians suite.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.

Samsung Members Star ★★

@Foxykene also try Safe Mode  > turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then ling hold on Turn Off to get to Safe Mode. 

A final option would be a back up and factory reset. 

If i can be of any further help please don't hesitate to ask  😎 

Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

First Poster

My Samsung s9 been acting up !! all of a sudden I can't go anywhere in my phone.. app and the screen freeze all the time then the idea came up to me to factory reset my phone I did that and backup some of my data (contacts, messages, call logs) to my sd card. 




I'm done with the factory rest now im trying to take my data back from the SD card to my phone back but for some reason when I enter my Smart Switch to try restore my data this came up 




[ Can't restore your data right now




There was a problem authenticating your Samsung account. Try again later. ]






Please help. I need to know what's wrong and how I can fix it

Screenshot_20240520-090955_Smart Switch.jpg

w I can fix it. 


 Thank you. 

Samsung Members Star ★★

@Daniel_imonijaye  Sometimes that can be due to a  system error which is fixed in due course.  However could try signing out and in again,  ensure that the right email and password are being used.  do you have 2 step verification set up?  For security reasons the Date and Time needs to be correct. some further information here 

if issues persist would need to contact Samsung Support 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.