My brother just bought a new A52s with a new sim card. He turned the phone on for the first time today and it is asking him for a password even though he didn't set one up and doesn't know it so he can't get into his phone. He has also tried the power button/volume button factory reset trick but that doesn't work, it just takes him back to the lock screen. Does anyone know how he can get into his phone?
Ho, was the box sealed? Where did you purchase it from? You could try a reset but must be connected to a PC to do this. I'm wondering whether this phone has been used and set up with a Google account which hasn't been removed and which you cannot remove without the account info.