A52S 5g no more connection after update

[HertbertFeuerstein]

Hi folks,

obviously facing same issue like others:

my A52S 5G was auto-updated to UI6.1 / Android 14, see Screenshot. All was fine before update.

None of the proposed solution I found in the forum worked:

- issue is with the phone, as SIM card is fine in another phone, and other SIM cards do not work either.

- no improvement after reset of network settings, conncectivity settings

- no improvement after "wipe cache"

- no improvement after changing SIM, re-starting withorut SIM etc

The only thing I did not do so far is the factory reset, because I really want to avoid collecting and saving all the data and re-installing and re-setting up all those apps - specifically those complex banking apps, 2-factor authentication etc.

Any other suggestion other than factory reset?

I must say I am very annoyed by this SAMSUNG mal-performance.

Thanks in advance!

[HertbertFeuerstein]

[BandOfBrothers]

Hi @HertbertFeuerstein 

I agree that a factory reset is a very last resort however you do appear to have exhausted most of the at home remedies you can try. 

I would suggest to send this as feedback via your Samsung Members App too so that Samsung can analyse this.

It is a conundrum as some have been affected after the software update and sone haven't 🤔 

My phone's fkr example haven't been negativity impacted. 

There is always the option to let a Samsung Service Centre or Samsung Experience Store have hands on. 

If i can be of any further help please don't hesitate to ask  😎 

[HertbertFeuerstein]

thx.

SafeMode didn´t work either.

Called Samsung Support and went through the options .... next step is factory reset 😡

The step after this would be sending in the phone to a repair center.

So, prepping for saving all the apps & accounts & data.

[HertbertFeuerstein]

So, after some calls with (quite helpful) Samsung support on 31.12.2024 (!), the phone seems to up for a repair.

And since the prize for this is pretty unclear, I decided to to here and buy a refurbed phone.

End of story.

😡