Peter918
Explorer
15-05-2021 06:43 PM
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I've had my phone for about a week now, the two problems I have are the face unlock is not working just says face not recognised, the other is no notifications being pushed to the home screen, I have had Samsung phone for many years and know how they work but, anybody else having the same problem. Any help would be appreciated.
8 REPLIES 8
Debbie1986
Explorer
15-05-2021 08:50 PM
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With the face unlock it could be the light/darkness. Was gonna say could be if ur wearing make up lol but just seen ur name so dont think that's the problem but if so that can also be a problem well it is 4 me 🤭🤭🤭
Peter918
Explorer
15-05-2021 08:58 PM
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Thanks Debbie I was in a bright light when I have tried to set face lock I'm convinced it's a software problem... Thanks for your help.
alinotmonkey
Apprentice
15-05-2021 09:30 PM
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I have this issue with my A50. All I do is hold it up a little higher give it a few seconds and wala. But honestly tho the biometrics on this phone do suck.
Peter918
Explorer
15-05-2021 09:34 PM
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Thanks I'll give it a try
Debbie1986
Explorer
15-05-2021 10:12 PM
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No problem mine also works when it feels like it so make ur right x
ecosse01
Voyager
16-05-2021 09:28 PM
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I had it with my A51 5G and sorted face unlock by setting it up with low light.
Peter918
Explorer
16-05-2021 09:34 PM
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Thanks I'll try your suggestion
Peter918
Explorer
26-05-2021 07:54 AM
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Still not fixed the problem given up with face unlock, I've worked around the problem with Gmail I'm not using their app I'm using another email app and now getting notifications again.
