A52 5G Muffled, Interupted Sound at the other end while on a call

[alexprivacy]

Hi all,

I have recently bought a Galaxy A52 5G Smartphone and have been told by people that they cannot hear me very well especially while on a video call (Zoom, Whatsapp, etc). My voice sounds muffled, underwatter, like in a barrell and crackly, interrupted... 

Anyone has experience the same, and if the a hardware software solution?

[K44L]

i had the same issue.. i returned the phone and getting a replacement. i was having the same issues while using whats app.. seams like its a hardware issue

[Liswt]

I have the same issue too,I don't think it's on voice calls just on WhatsApp

[alexprivacy]

I have spoken to Samsung tech support, they did the usual trouble shooting but the problem is still their, wonder if they are planning to find the bug. I hear that it the same issue persisted with Galaxy S9, and never got resolved. On this basis we might be in trouble , and nowadays video calling is more important than voice.....

[Liswt]

Oh blooming typical, I really like this phone too !

[alexprivacy]

Does the new phone perform well?

[alexprivacy]

I know, its crazy. I have an old Redmi Note 7 and performs better on Video call than this

[Liswt]

So annoying,let's hope they can find a fix....be nice if they could do it via an update

[K44L]

still waiting for it to be dispatched. if it still occurs then il be returning it for a refund. good phone but need whats app to work otherwise not for me!

[KidN0thingBoy]

Same here, phone calls are bad on this device.

I got this as an upgrade to my s6 but if it can't even make a basic phonecall without sounding like a car engine in my ears then what is the point.