A51 Bluetooth issues

[YousefOmar]

Hello,

I've always enjoyed my Samsung smart phones, but not my new A51. I have a serious problem with bluetooth. Bluetooth connection keeps disconnecting and/or stuttering. I have a feeling its software is buggy. Has anyone faced this issue and if yes, do you know of a solution? I have updated the software to the latest version.

** Further updates (4-Feb-2020): today while playing an audio book on my bluetooth headset (Samsugn Level U), voice disappeared and I could only hear noise; I had to restart the phone to resolve the issue (back to Windows 98 theme); I hope Samsung can resolve this asap. It is a serious issue.

** Update (10-Feb-2020): i have just installed the update A515FXXU2ATA8/A515FOJM2ATB1/A515FXXU2ATA8 size: 351.39 MB (dated: Feb 1, 2020). will start testing and provide updates in a few days. 

** Update (14-Feb-2020): after a few days of testing, I can confirm the Bluetooth issues no longer exist. I have been playing Bluetooth audio and no disconnections or stuttering occurs. 

Thanks,

Yosuef

[Panda712]

I've just had an update (UK) and now showing build number QP1A. 190711.020.A515FXXU2ATB1 and I don't seem to have a problem any more (fingers crossed), not a single drop out even with data and wifi activated. Worth checking updates.

[Panda712]

Maybe my mention of going to Which magazine and escalating issue had an effect

[KaiA51]

I have this exact version and the issue still persists.

[Panda712]

Difficult to know what came with the update, as it was listed as a security update but it has cured the problem. Just testing it's consistent by restarting the phone.

[KaiA51]

I can easily reproduce it by playing music to my airpods and then turning wifi off and on again. The musik cracks and stutters. Second option to reproduce: Go somewhere, where other people with wireless headphones are, like the bus. Annoying.

[Panda712]

I understand. Mine did the same around a wireless mouse. Whatever was in this morning's update, which took quite a long time to configure after the phone restarted has cured the problem. Not a lot of help to you I realise, but suggests there should be a software update that will cure it.

[KaiA51]

I wrote the merchant where I bought it that I want to return it. I dont have the time to beta test + I am very frustrated.

[mikeli]

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@Panda712 wrote:
I've just had an update (UK) and now showing build number QP1A. 190711.020.A515FXXU2ATB1 and I don't seem to have a problem any more (fingers crossed), not a single drop out even with data and wifi activated. Worth checking updates.

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have this build, switzerland too. confirm: now working with speaker but NOT with airpods

[KaiA51]

Found out that it works flawless with only one Airpod in use Awesome. The question is, which device to buy now, if it is not the A51?

[Panda712]

Puzzling! Using Creative Outlier Air and now working perfectly both online and offline music, even around other bluetooth devices. Sorry I can't find any other specific reference to the recent update. Security software version MDFv3.1 Release5 may be what updated this morning.