I've always enjoyed my Samsung smart phones, but not my new A51. I have a serious problem with bluetooth. Bluetooth connection keeps disconnecting and/or stuttering. I have a feeling its software is buggy. Has anyone faced this issue and if yes, do you know of a solution? I have updated the software to the latest version.
** Further updates (4-Feb-2020): today while playing an audio book on my bluetooth headset (Samsugn Level U), voice disappeared and I could only hear noise; I had to restart the phone to resolve the issue (back to Windows 98 theme); I hope Samsung can resolve this asap. It is a serious issue.
** Update (10-Feb-2020): i have just installed the update A515FXXU2ATA8/A515FOJM2ATB1/A515FXXU2ATA8 size: 351.39 MB (dated: Feb 1, 2020). will start testing and provide updates in a few days.
** Update (14-Feb-2020): after a few days of testing, I can confirm the Bluetooth issues no longer exist. I have been playing Bluetooth audio and no disconnections or stuttering occurs.
I just got the A51 4 days back. I am currently facing the same issue with the bluetooth connection. Updated new software but issue is still there. Pls help
Bought this phone for my girlfriend a week ago and bluetooth headphones are pretty much unusable, all fine on my s10. Please sort this out samsung its a major issue otherwise it's going back.
Phone was purchased direct from Samsung unlocked in the UK.
On the security patch 1 December 2019
I had same problem when I purchased my a51 and did update. I switched wifi off when using bluetooth and that solved the problem, no stuttering or dropouts. Although this solves the problem it is still inconvenient so really wish samsung would sort this out. Interestingly it is only when playing audio that this problem occurs. Hope this helps