A51 Bluetooth issues

[YousefOmar]

Hello,

I've always enjoyed my Samsung smart phones, but not my new A51. I have a serious problem with bluetooth. Bluetooth connection keeps disconnecting and/or stuttering. I have a feeling its software is buggy. Has anyone faced this issue and if yes, do you know of a solution? I have updated the software to the latest version.

** Further updates (4-Feb-2020): today while playing an audio book on my bluetooth headset (Samsugn Level U), voice disappeared and I could only hear noise; I had to restart the phone to resolve the issue (back to Windows 98 theme); I hope Samsung can resolve this asap. It is a serious issue.

** Update (10-Feb-2020): i have just installed the update A515FXXU2ATA8/A515FOJM2ATB1/A515FXXU2ATA8 size: 351.39 MB (dated: Feb 1, 2020). will start testing and provide updates in a few days. 

** Update (14-Feb-2020): after a few days of testing, I can confirm the Bluetooth issues no longer exist. I have been playing Bluetooth audio and no disconnections or stuttering occurs. 

Thanks,

Yosuef

[lhugo]

Ok. Unfortunately it doesn't seem to solve the problem fully. I'll come back when I've done some testing.  Did you get an ETA from Samsung when they'll solve the problem? 

[RonnyB]

The guy  who support me told me that this issue will solve by Samsung for the final solution

[BEEMOO]

This did seem to fix it a bit but I still got a stutter some times.

But at least I can listen to music now with wifi on, although I hope that they are still trying to fix this since I only got this phone a few days ago.

[lhugo]

Mine also stutters even after emptying the cache. The only way I found so far to listen stutter free is to turn of location services and WiFi. 😞 I really hope they fix this soon. It really is a great phone apart from the deal breaker bug.

[Michaelgraham]

I have the A51 for a month, and with the 01.02.2020 update all was ok, but now with  the 13.02 2013 update the Bluetooth stutter is a real pain!

[jujujajajuju]

Same issue here with my Bluetooth Sony headphones. What I have done so far: 1. turned off battery optimization for Spotify. 2. Turned Spotify 'offline'. 3. Downloaded my music, thus not streaming. 4. Phone on airplane mode.  It is now skipping probably 90% less than before doing all of this.  BUT STILL SKIPPING. WHY. IT'S A BRAND NEW PHONE. This is quite frustrating, I am cursing to myself in a library right now it's that bad.

[jujujajajuju]

I FIXED the issue with my Bluetooth Sony headphones (this is ONLY for Spotify). What I have done so far: 1. turned off battery optimization for Spotify. 2. Turned Spotify 'offline'. 3. Downloaded my music, thus not streaming. 4. Phone on airplane mode.  It is now NOT skipping/flickering out, compared to doing it every 15 seconds like before. SIN EMBARGO, this is very frustrating, I am cursing to myself in a library right now. My phone needs to be in airplane mode to listen to music? Not acceptable. It needs to be fixed asap. 

[South-Africa]

The update will fix it that was released 1 feb 2020.i got the update today. Do not update to the next update though coz apparently it mess everything up again.the one after that is 13 feb

[Jcenergy]

Where do you install this update please?

[lhugo]

Different regions have different update schedules. What region was your device bought in?