Hello iv recently gone from a s8 to a51 but the 4g dosnt work i have been though all the settings all are correct for 4g. Sometime After restarting my phone a couple of time i can get it on and it will stay on untill i use wifi and then turn wifi off it wont connect to 4g. 3g works fine when i go to 3g/2g only. Anyone had this fault?
Does this happen everywhere or in a particular place @Lil_chris
It might be worth checking in any available Network Status Checker to look for mast issues.
As a process of elimination can you try your sim card in another phone and another sim card in your phone ?
You could also try resetting the network settings on your phone.
Unfortunately you can't yet go to a Samsung Experience Store or Samsung Service Centre as they are temporarily closed due to the COVID-19 pandemic.
I wish you all the best with this situation.
🌈 Stay Safe 🌈
My advice comes from being a UK Samsung Phone Owner.
I have no affiliation with Samsung.
Current Phone ~
Samsung Note 10 Plus 5G _256Gb >_ Samsung One Ui 2.5/ Android 10.
thank you for the reply it happens everywhere and iv tried sim in my s8 works fine and tried another sim in this one same result. I think its the phone at fault
Me too..not happy. Tried every scenario...Clean sim, new sim, wife’s sim on same network doesn’t work in A51 but works fine in cheap & cheerful J3, factory reset, switching to flight mode then powering off etc.... Next step the ***** thing could very well be entering orbit. Waste of Money. Fix this Samsung it,s very poor
I am having the same problems with my A51. The phone loses its 4G connectivity everytime I go out of the house. After restarting my phone it works again.. for a while.
When I use an onder model (A50) I am not having any problems with the same SIMs and the same apps and settings (Back-up).
The store is not willing to help anymore (After 2 times) because they can’t find the problem. The phone is new since mid March and I noticed having problems since April! Please fix this Samsung!