08-05-2020 05:17 PM - last edited 08-05-2020 06:42 PM by TessM
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what's this since the last update shows me
I deleted the chash memory from the recovery menu, I reset it but it still looks like this when I turn it on
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08-05-2020 05:34 PM
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Afternoon @Adrian42,
are you able to provide us with the phone's model? Are you using the charger that came with it?
If this is the case and the phone is still unresponsive, we think that an inspection will be required. You can find support in your region from this link: https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/
08-05-2020 05:34 PM
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Afternoon @Adrian42,
are you able to provide us with the phone's model? Are you using the charger that came with it?
If this is the case and the phone is still unresponsive, we think that an inspection will be required. You can find support in your region from this link: https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/
08-05-2020 06:18 PM
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my samsung galaxy a 50 phone model
it shows me when I turn on the phone after it disappears press again and the phone turns on
08-05-2020 06:45 PM
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Is the phone operating correctly apart from this icon? I have had a look into this and it appears that this indicates charging issues. Is this only appearing when the phone is charging? Have you tried a different charger?
08-05-2020 06:56 PM
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I've seen that the user still has such a problem
08-05-2020 07:00 PM
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in the picture you can see that it is not connected to the charger
08-05-2020 07:22 PM
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What happens when you connect this to a charger @Adrian42 Is the phone turning on at all?
08-05-2020 08:00 PM
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when I restart this phone it shows when I press the first time and after I press the second time it starts
08-05-2020 08:14 PM
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Sorry for the confusion there. I would like you to check the battery and USB status by running the following check: head into the apps drawer> Samsung> Samsung Members> Get help> Interactive checks> Select Battery and follow the steps listed on the screen. Once done do the same for the USB charger. Are these operating correctly?
08-05-2020 09:11 PM
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