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A42 touchscreen not working

(Topic created on: 17-08-2022 07:46 PM)
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kamate76
Apprentice

‎17-08-2022 07:46 PM

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My husband's A42 turned itself off on Saturday. We thought it had maybe overheated. Left it alone until today. It charged fine but the touchscreen does not respond at all. I've tried resetting. Got it to safe mode but with only the side button and volume buttons to use I don't know what else to try. Thankyou
1 person had this problem.
5 REPLIES 5
kamate76
Apprentice

‎17-08-2022 07:47 PM

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Also when I've tried rebooting it has an error of setup wizard failed!?!
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CarlH
Moderator
Moderator

‎17-08-2022 07:52 PM

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Hi @kamate76. Is there any damage to the phone at all? 

Click here to see 'How to set up Emergency SOS on your Galaxy Smartphone'
kamate76
Apprentice

‎17-08-2022 07:57 PM

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Nothing. My husband took it out if his pocket to read a message that he'd just received and it turned off.
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CarlH
Moderator
Moderator

‎17-08-2022 08:24 PM

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In response to kamate76

Is the phone in a case or a cover? 

Click here to see 'How to set up Emergency SOS on your Galaxy Smartphone'
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kamate76
Apprentice

‎17-08-2022 08:30 PM

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Yes it was in a shock case. Its not now. Thankyou
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