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Original topic:

A42 touchscreen not working

(Topic created on: 17-08-2022 07:46 PM)
kamate76
Apprentice
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Galaxy A Series
My husband's A42 turned itself off on Saturday. We thought it had maybe overheated. Left it alone until today. It charged fine but the touchscreen does not respond at all. I've tried resetting. Got it to safe mode but with only the side button and volume buttons to use I don't know what else to try. Thankyou
5 REPLIES 5
kamate76
Apprentice
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Galaxy A Series
Also when I've tried rebooting it has an error of setup wizard failed!?!
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CarlH
Moderator
Moderator
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Galaxy A Series
kamate76
Apprentice
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Galaxy A Series
Nothing. My husband took it out if his pocket to read a message that he'd just received and it turned off.
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CarlH
Moderator
Moderator
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Galaxy A Series
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kamate76
Apprentice
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Galaxy A Series
Yes it was in a shock case. Its not now. Thankyou
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