Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

A42 5G - frozen dead after latest update.

(Topic created on: 18-04-2022 08:57 PM)
dr_gunni
First Poster
Options
Galaxy A Series

The latest update just forced its way through, after restart the phone seems to be dead. The touchscreen doesnt work, the SIM is not recognised. If I cant login because the touchscreen doesnt work, I have no idea how to fix this.  I have soft rebooted about 17 times now. I have removed the SIM slot, added new SIM, rebooted with and with the slot etc.

The phone was fine 2 min before and now *****... :smiling-face: 

0 Likes
1 REPLY 1
BandOfBrothers
Samsung Maker ★★
Options
Galaxy A Series

Hi @dr_gunni 

 

You could try a hard reset however this would delete your information from the phone.

https://www.hardreset.info/devices/samsung/samsung-galaxy-a42-5g/ 

That or take it to a Samsung Service Centre however they'll most probably also attempt to flash the phone thus resetting it.

I wish you all the best.  :smiling-face: 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

0 Likes