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A42 5G - frozen dead after latest update.

(Topic created on: 19-04-2022 06:26 AM)
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dr_gunni
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The latest update just forced its way through, after restart the phone seems to be dead. The touchscreen doesnt work, the SIM is not recognised. If I cant login because the touchscreen doesnt work, I have no idea how to fix this.  I have soft rebooted about 17 times now. I have removed the SIM slot, added new SIM, rebooted with and with the slot etc.

The phone was fine 2 min before and now *****... :smiling-face: 

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BandOfBrothers
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Hi @dr_gunni 

 

You could try a hard reset however this would delete your information from the phone.

https://www.hardreset.info/devices/samsung/samsung-galaxy-a42-5g/ 

That or take it to a Samsung Service Centre however they'll most probably also attempt to flash the phone thus resetting it.

I wish you all the best.  :smiling-face: 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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