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Original topic:

A40 wont turn on due to "fingerprint protection failed" and have never set up fingerprint protection

(Topic created on: 10/02/21 18:52)
farmerdillo
First Poster
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Galaxy A Series

My A40 wont load past the opening screen with a red message at the top saying "fingerprint protection failed". I have taken it to phone repair shop and have been informed it is most likely a hardware issue.

1. Are Samsung liable for selling broken products. Going through their warranty options the phone repair. shop I have taken it too offer more warranty options than the manufacturer.

2. Has anyone else had this issue

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2 REPLIES 2
Pugs1957
Superuser I
Superuser I
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Galaxy A Series
Samsung cover defects under warranty so if you have a warranty put in a claim.
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farmerdillo
First Poster
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Galaxy A Series

thanks for the response. can you link or copy the legal bit for this, struggling to find any info online

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