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A71 Intermittent Mic not working

(Topic created on: 10-02-2021 08:22 PM)
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J4mesRx8
Apprentice
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Hello, I've owned my A71 for a week now. The past 3 days I've been having an issue with the mic not working. I only notice if I go to use "Ok Google" or Bixby. I also try the voice recorder and try filming but no sound is detected. If I turn the phone off and back on again it's fine so I'm sure it's a software issue that requires a Samsung update/Patch possibly. Anybody else had this issue, if so has it been resolved or how did you fix it? Thanks.
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BandOfBrothers
Samsung Members Star ★★
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I would suggest to use the diagnostic tools in your Samsung Members App.

Done are also available via launching your phone app and dialing *#0*#

As the phone has been owned for a short period of time and if the issues does not resolve then if this was my phone I'd also look at any Cooling Off Period to have it replaced @J4mesRx8 

I wish you all the best with this. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

J4mesRx8
Apprentice
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Hello, yes I have ran through the diagnostics using the members app and everything is fine now due to turning the phone off and back on again.
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