A21s not charging

[Umarma]

hello. My galazy a21s is not charging after i updated it yesterday. If i shut it down it wont charge and the screen only flashes briefly and when turned on it showes charging but the percentage isn not increasing any solution will be appreciated 

[Aklima]

Maybe battery problem or charger. Please try using the other on a different phone and see if this happens. If it does then charger problem if not then battery problem.

[BandOfBrothers]

Are you able to get to a Samsung Experience Store or Samsung Service Centre @Umarma

I wish you all the best with this situation. 

[Umarma]

The charging port works and the charger worked also. The phone charges when plugged into my laptop's usb port i managed to get full charge using my laptop. And i tried its charger with A51 and S20 and it wprks with them both but won't work with the A21s and its all after a software update. Find attached

 

[Umarma]

Its miles away but I'll try to go when i have my car back. Thanks

[Aklima]

They do pick up