Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

A16 5G Voice call problems

(Topic created on: 19-02-2025 06:07 PM)
3451 Views
SiobhanDoyle 1
Apprentice
Options

Hi, I'm having problems with voice calls on my A16.  When I'm talking on the phone, the person I'm speaking to, says they can hear me clearly for a while, then my voice drifts away and they can't hear me properly,  then I become clear again,  as if I'm walking away from the phone and then returning to it. However , I have the phone beside my face the whole time. Can anyone help please? 

8 REPLIES 8
Piper123
Samsung Members Star ★
Options
Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

Sorry to hear of your issues. This will almost certainly be a network issue so you'll need to speak to your provider.
I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.

My device is an S25 Ultra.
Solution
johnz237
MegaStar
Options
Hi! Welcome to the Samsung Members community!

This could be due to voice isolation settings during a phone call. When on the phone, swipe down, and there should be an icon to change the voice mode.

As mentioned above this can also be a network issue.
BandOfBrothers
MegaStar
Options

Hello @SiobhanDoyle 1 

Welcome to the Samsung Community Forum. 

As a process of elimination can you try your sim card in another phone 🤔 

There is a diagnostic tool 🔧 in your Samsung Members App. 

May I suggest to perform a forum search as you may find already existing threads with help and advice within. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

SiobhanDoyle 1
Apprentice
Options

Thank you very much 

0 Likes
SiobhanDoyle 1
Apprentice
Options

Thank you very much. I did what you suggested when my husband phoned me a while ago. It was a short phonecall so perhaps not enough to be a very good test, but he did say that my voice wasn't fading away. Fingers crossed this has fixed the problem. I will let you know. Thanks so much

 

SiobhanDoyle 1
Apprentice
Options

Thank you!!!

0 Likes
johnz237
MegaStar
Options
You're welcome. Have a blessed day 😊
0 Likes
SiobhanDoyle 1
Apprentice
Options

Your reply was the solution thank you 😀

0 Likes