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A14 NOT GETTING UPDATES (Resolved)

(Topic created on: 3 weeks ago)
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Aj1162
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So my A14 I have had since Christmas 2023, and ever since April 25 it hasn't had an update while all devices of my family's in my house has, even my brother who has another A14. Any suggestions?
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arianwen27
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That is a phone from the UAE or Singapore. Using it outside of those countries will break updates. Since this is a uk forum, I'm assuming you're in the uk
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Tamario_14
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Well I'm actually in Africa,  I didn't know that this is UK forum.  So there's no solution to that?? I tried registering my GSF but still not certified I can't use apps like chatgpt and WhatsApp 

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arianwen27
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Ah. Well the same things still apply. The certified thing isn't something you can do, it's a thing where google says a phone is official and validated.

The phone being from the UAE and not certified means it's probably an exported gray market device that might have been modified in some way.

For solutions, ideally you wouldn't have the phone in the first place but that's not much of a solution.

For updates I've seen getting a cheap sim card for the original country, swapping it with your normal sim, rebooting then try to update. Then swap back to your normal sim. So putting a UAE sim into it might trick it into thinking you are in the UAE, then you can update. Then swap back. Not guaranteed but I've hard of it working.

For certification, I don't think there is anything you can actually do to get it certified. An emergency software recovery might work but it literally wipes all data and reinstalls everything. It might reinstall certified software, it might not
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Tamario_14
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Alright thank you so much for your time🤝

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