can't answer incoming calls

[Phil212]

Hi All, sorry if this has been on here before. I'm unable to answer incoming calls!

Has anyone else got this issue?

Or a solution please?

[Helenix134]

Thank you I will try this, it is really frustrating when the green button is inert

[Helenix134]

Thank you I will try this, I was swiping upwards as that worked on my previous Samsung phone

[lirst]

When the phone rings I tape the green answe phone over and over again but can't pick up and I loose the call

[lirst]

Yes they're visible but by swiping them nothing happens, my sister thinks having the phone cover on is the oroblem

[sfoster95]

I am not sure what has changed but all of a sudden mine is working again. At least the swipe to answer. I haven’t tried the tap to answer as I don’t want to jinx it but for now it is somewhat back to normal. 

[yempew]

I am having exactly the same issue. When a call comes through, the green and red Buttons are there but when I tap either of them, nothing happens. I have restarted the phone but it has made no change

[yempew]

I have had exactly the same problem. When a call comes through to my Samsung phone, both the green and red Buttons to answer or decline appear on the screen. When I tap either of them, nothing happens. I have restarted the phone but it has not resolved the issue.

[SLE-ISM]

Restart did not resolve the issue for me. Pressing the green button to accept incoming calls has no effect.

[regholdsworth]

Had an A54 2 weeks and frustrated with same problem. The message on previous page that you have to drag the green button all the way over to the red button to answer a call seems to be the correct  information (well it was for me😁)