01-03-2024 03:34 PM
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Since a few days my monitor (S27B800TGU) won't turn off anymore when the computer is down.
I have this monitor now for about 2 months.
When I just had the monitor, and I turned down my computer, a window appeared that said that there was no HDMI signal anymore, and my monitor was going to turn off with a countdown of 3 seconds.
But since a few days it just goes into sleep without turning off (meaning you can see that the backlight is still active).
Can anyone please tell me why this is, or is it just a setting somewhere ?
Solved! Go to Solution.
04-03-2024 12:24 PM
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Hallo @Harm013,
Thank you for your message. Have you tried unplugging he powersocket of the monitor for a few seconds? Did you also checked/reset the settigns of the monitor?
With kind regards,
Ajay
11-03-2024 12:32 PM
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Yes I've tried that, and then the monitor works normally again... But only for a few days.
After a few days of normal operation, it fails again to go to black after the HDMI signal is gone when the computer is shutdown.
30-03-2024 10:25 AM
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Tried that as well, still the same...
I think the monitor is just faulty or unstable, because every time this happens, the menu is also not accessible like the software inside monitor is frozen or something.
I've also had one time that the sound was not working, and I had to unplug the main power and reinsert it to get the sound back.
Or maybe a firmware issue.
Anyway, I contacted the store that I bought it from to get a warranty replacement, because I don't think this is normal...
02-04-2024 05:31 PM
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18-04-2024 08:50 AM
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No response from the store...
Only response I got was that they received the monitor, and that they will let me know so soon as they know more. So I would guess that they have sent it to the factory maybe ?
It's been only a week since I actually got a change to send it, so I will wait a bit longer before I start spamming them with email 😉
18-04-2024 03:52 PM
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21-04-2024 02:04 PM - last edited 21-04-2024 02:05 PM
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I got a response from the store (Friday afternoon) that they tested the monitor and found it to be defective. So now they have sent it to the factory for repair, and this can (as expected) take several weeks.
I understand that the defective product is returned to the factory, but what I don't understand is that the store is not just giving me a new monitor since it's only 3 months old...
Well anyway, now we just have to wait I guess.
22-04-2024 05:40 PM
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