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Original topic:

Windows Recovery Drive

(Topic created on: 12-04-2022 03:04 PM)
TreborGreeny
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‎12-04-2022 03:04 PM in 

I've just taken delivery of a Galaxy Book 2 Pro.

First job is always to create a USB-based system recovery drive whilst the new PC is at factory settings.

However, in Windows 11 this is failing, having followed all the usual steps.

Error message is: "We can't create the recovery drive ... A problem occurred while creating the recovery drive"

The Windows Recovery partition is enabled.

Any ideas what to try?

PS. The Samsung Backup utility is also not working - it doesn't allow a disk drive to be selected that is to be imaged to the USB drive.

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Nockm
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‎14-09-2022 11:34 AM - last edited ‎14-09-2022 11:36 AM

I have been facing the same issue with a Galaxy Book Pro 15.6, even after trying USB drive full-format/chkdsk etc, and "reagent /info" looked good.

 

What worked for me is going into C:\recovery\OEM in an Administrator command prompt, which contained two ResetConfig files and deleting the one with the long name.

 

ResetConfig.xml
ResetConfig_F62B90D4-A654-4CFE-B625-213D47A83416.xml

To be clear, I was now left with just this file:

ResetConfig.xml

At this point, I was immediately able to create the Recovery USB Drive with success.

--

As an aside: running "list volume" in diskpart showed two "SAMSUNG_REC" volumes, which after reinstalling Windows with the Recovery Drive I made are no longer there. Perhaps those two drives are indicative of the situation.

 

C:\Windows\system32>diskpart

Microsoft DiskPart version 10.0.22000.653
Copyright (C) Microsoft Corporation.

On computer: DESKTOP-TT35TBE

DISKPART> list volume

Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
  Volume 0     C                NTFS   Partition    459 GB  Healthy    Boot
  Volume 1         SYSTEM       FAT32  Partition    260 MB  Healthy    System
  Volume 2         Windows RE   NTFS   Partition    850 MB  Healthy    Hidden
  Volume 3         SAMSUNG_REC  NTFS   Partition     14 GB  Healthy    Hidden
  Volume 4         SAMSUNG_REC  FAT32  Partition   1024 MB  Healthy    Hidden

 

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