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Original topic:

Where do I register my product?

(Topic created on: 02/12/20 18:35)
DTX3
Apprentice
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Computers & IT

So I recently purchased a Odyssey G9 monitor and would like to register it. However can't see anywhere on my profile where I can do this. I tried the online chat and they just kept giving me a link to the warranty page and I couldn't see anywhere to register here.

 

The link on my profile https://account.samsung.com/membership/contents/device/device-gate where it shows: 

 

DTX3_0-1606930412670.png

has no buttons or anywhere to "add Samsung devices".

 

Anyone been able to register? I have a couple of TVs I would like to also register.  On the US site I can see it, just not here in the UK.

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DTX3
Apprentice
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Computers & IT

I found how I can register my product if you're in the UK from another post. If you go to this link instead of the UK one https://www.samsung.com/ie/members/products/

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9 REPLIES 9
DTX3
Apprentice
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Computers & IT

Also found this link https://www.samsung.com/uk/members/products/#find-device which is under the Samsung Members area

 

DTX3_0-1606930917065.png

 

But when I click "Register Product" it just takes me to a random page 

 

DTX3_1-1606930985306.png

 

anne-toni
Apprentice
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Computers & IT

I'm having the same issue! Also all the products I previously registered are no longer showing..

DTX3
Apprentice
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Computers & IT

Yea its weird. 

 

I was able to register my previous products (TV's) by logging back into them on the actual device. I can't do this for my monitor. 🤔

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DTX3
Apprentice
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Computers & IT

I found how I can register my product if you're in the UK from another post. If you go to this link instead of the UK one https://www.samsung.com/ie/members/products/

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jladbury
Apprentice
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Computers & IT

I have the same issue as   Apprentice reported ‎02-12-2020 06:43 PM. His/ her 04-12-2020 11:19 AM workaround does take me to a page where I can enter product details, but when I press the 'Complete' button nothing happens.

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TessM
Moderator
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Computers & IT

Is this affecting a particular product @jladbury ? What device are you using to register this and is the software and all the apps (specially Samsumg Members) up to date on this device? You can check if there is any pending update from the device's Galaxy/Google Playstore.

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jladbury
Apprentice
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Computers & IT

I am using Samsung Members on an up to date Windows 10 PC to register. I only signed up to Samsung Members yesterday (or was it the day before), so I assume all is up to date.

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TessM
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Computers & IT

Do you have any other devices to try to do this on any of them? 

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blumistme
New Member
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Computers & IT

Have done exactly the same as you & no, didn't work

 

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