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Original topic:

U28R550 4k monitor

(Topic created on: 24-01-2021 03:25 PM)
EB14
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Computers & IT

Hi, 

 

I bought a 28" 4k monitor, U28R550 and have connected to a surface pro 7 via display to port cable, however when I watch any kind of broadcast it is pixelated, slow and a little jumpy. Not what I was expecting given the positive reviews it has. 

 

Does anyone have any suggestions as to what might be causing this? Display resolution is 3840x2160, scale at 200% (as recommended). 

 

Thanks

 

Emma

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3 REPLIES 3
strawberry cake
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Computers & IT

@EB14 

 

hello there

 

give your monitor a reset | click jog button → support → reset

 

install the software to your laptop

 

restart the monitor and laptop

 

try other DP cable as well to test 😉


 (\_/)
(='.'=)
(")_(") strawberry cake so delicious

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EB14
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Computers & IT

Hi and thanks for responding. What software update is that? 

Emma

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strawberry cake
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Computers & IT

@EB14 

 

I only find it here

a driver I guess  😃


 (\_/)
(='.'=)
(")_(") strawberry cake so delicious

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