I have a strange issue with my T5 ssd and the software samsung portable ssd:
If I plug it in the usb3 port, my password is not recognized and the ssd remains locked with code error 11.
If I plug my ssd in the old usb port the same password is recognized and the ssd is unlocked.
Hi @Jolly Jumper, we have a specialist team set up to deal with these types of query. You can contact them as follows:
Hope this helps.