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Samsung Monitor S24D300H unresponsive

(Topic created on: 18-08-2018 12:52 AM)
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Soteko
Student
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I have problem for several months with my S24D300H led monitor.

 

It started from time to time to not show picture when computer is started and also touch buttons are unresponsive. I would leave the monitor like that and for about 5 - 10 min it will show picture. Also this started to happens when computer goes to sleep or change resoultion. When monitor shows image everything is fine picture is great and all touch buttons works and menu works.

 

Now this is worse, time for monitor to start picture increased to 15 - 30 min and sometimes is not starting to show picture at all.

 

Is there something that I can do, like factory reset or firmware update?

 

 

 

 

3 REPLIES 3
ChrisM
SuperStar
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Hi @Soteko.

 

Details on how to reset the monitor can be found on page 77 of the user manual here.

 

There's also some useful troubleshooting steps starting on page 89 too.

 

Let us know how you get on.

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Soteko
Student
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I forgot to mention that I did that already.

 

I try to find how I can do factory reset, because I think it is some software problem. There is some info on the net how to do factory reset on older samsung models, but I cant find for this model.

 

Also I saw that some other Samsung monitors go into this state from corrupt firmware. This started after we have been on 10 days vacation and monitor was plugged off the grid.

 

 

Thanks for your answer.

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ChrisM
SuperStar
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It may be best to speak to your nearest Service Centre regarding this, @Soteko. You can find the nearest one to you here.

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