I upgraded to version 6.3.0 a few days ago. It appeared to install with no problem. Once I opened the application I received a dialog box over the main display saying "Magician as encountered an error and cannot continue. Press "OK" to launch the application again, or "Cancel" to quit the application."
Clicking "OK" only produces the same error. I've uninstalled and reinstalled several times...no change in result.
The last entry in the Samsung log file reads: "19-03-2021 12:45:29 ERROR BFIT COL::ReadFeatureUsageFromFile 1097 Failed to read data from file: 0x2"
I have three Samsung SSD's in this PC: an 830 Series, an 850 EVO 250GB, and a 860 EVO 1TB
I don't get the sense that the problem is with any of the SSD's, but rather the Samsung Magician Software.
My OS: Windows 8.1
Any help is appreciated.
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Regretfully, I don't have a backup. I'm used to seeing multiple versions of software for download - no such luck with Samsung Magician. Is there any way to get a legitimate older version of the software?
I can provide the entire Samsung Magician log if that would help in any way diagnose where the incompatibility lies.
Thanks for your response,
Thank you - this version worked perfectly. I hated the thought of not having the Magician software on my PC...now I don't have to think about that. I guess I'll be building a new machine before updating my Samsung Magician software! Thanks again.
Thanks for the advice. My W8.1 pc has been rock solid and building a new W10 machine would be fun, but just not necessary for another year or two. I also researched the O&O ShutUp10 software you mentioned - it's gotten some very positive reviews. Since I live primarily on my W8.1 machine, I hadn't heard of it. Thanks for the tip.
I have the log file from the crash. Crash is consistent upon opening Samsung Magician Software. That is, the application crashes in the same spot with the same log error message: "19-03-2021 12:45:29 ERROR BFIT COL::ReadFeatureUsageFromFile 1097 Failed to read data from file: 0x2".
Thus, if anyone at Samsung wants to fix the software bug, I can provide them with my error log should they need/want it.
Thanks yoavain, that is interesting that it's not just my old windows 8.1 that is the problem - either way the Samsung Magician version 6.2.1 (link provided by antikythera above) worked fine for me (I'm set as long as I don't want to move to version 6.3.0 at some point!).