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Samsung galaxy book Multi control

(Topic created on: a week ago)
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SphereGaming
Journeyman
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On my Samsung galaxy book multi control recently got updated and now when loading the app it says: 

Update Samsung Continuity Service

To use Multi Control, you need to update the
Samsung Continuity Service.

Update

Cancel

# galaxybook5ultra

Galaxy Book2 Pro 

My hones review of the app on the Microsoft store: It tells me I need to update the Samsung community service but when clicking update it has no update available?
The connectivity between the laptop and phone needs to be more clear.
I hope that we can use the multi control even though the phone is locked and folded. It seem an app get an update and other apps don't then get updated and this then causes problems. This is seen form the Samsung community service not being updated at the same time as this app causing problems. This is also seen by the new logo for multi control it has not been updated on Galaxy Book experience, showing how one app gets updated but others don't causing problems! But this is not just for this app this is for all apps on the galaxy books!

1 Solution


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Solution
SphereGaming
Journeyman
Options

Simple answer was Microsoft taking their time to approve the update. So one was approved first and the other later! 

View solution in context

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7 REPLIES 7
Obsydian
Samsung Members Star ★
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Hi buddy i am rocking a Book2 Pro, stopped using multi control when I ditched my tablet, but loved it, your issue is down to Windows or Samsung changes to the Update tool, it worked perfect for years and a few months back, it started to say its no more and is within Device Care, which always just says no update.

Probably best to try a Samsung Tech Call

Two Decades of Samsung Ownership, If my response helps leave a Like and Accept as a Solution
DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6

SphereGaming
Journeyman
Options
Done many of tech calls it's down to Samsung updating one app, but not updating the other app!
Obsydian
Samsung Members Star ★
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Ok an easier solution, i spotted this morning it is being updated via the MS App Store, best to check that and see.

Obsydian_0-1737013437935.png

I launched Multi Control and got this message

Obsydian_0-1737013622620.png

 

Which in turn opened a window back to the MS App store to update Samsung Continuity Service.

Obsydian_1-1737013680548.png

 

Two Decades of Samsung Ownership, If my response helps leave a Like and Accept as a Solution
DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6

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SphereGaming
Journeyman
Options
Exactly what I did, but no update for samsung community service!
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Obsydian
Samsung Members Star ★
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Ignore it, it is just checking and the app is up to date.

My guess is it is Microsoft pulling rank and wanting it all back in their app store, shame I really liked the standalone Samsung one, or possibly Samsung decided too much headache to keep supporting all these app, options.

 

Two Decades of Samsung Ownership, If my response helps leave a Like and Accept as a Solution
DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6

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SphereGaming
Journeyman
Options
No, it's that they have updated one app but have not updated the other app! This post is more just a report of this and asking Samsung to fix it!
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Solution
SphereGaming
Journeyman
Options

Simple answer was Microsoft taking their time to approve the update. So one was approved first and the other later! 

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