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Original topic:

Samsung G9 Easy Settings Box not working

(Topic created on: 27-06-2021 03:14 AM)
Bobberetic
Apprentice
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Computers & IT

Hi Everyone,

I saw a few posts on how to repair ESB, but nothing is helping. 

I recently updated my GeForce Drivers to Version 471.11 (06/22/2021) and my Easy Settings Box stopped working almost immediately after. I have;

1) I repaired ESB, uninstalled and reinstalled (6 times) using the 64bit installer (32bit does not work for me),

2) I checked my monitor drivers and reinstalled with the latest file from Samsung Website, 

 

3) I cleared the App-Data by uninstalling ESB and went into User/Bobberetic/AppData/Roaming and deleted the ESB folder. Otherwise I also checked the Program Files under Samsung to see if any ESB files remained (they were all gone prior to re-installation) (https://us.community.samsung.com/t5/Monitors-and-Memory/Easy-Setting-Box-Setting-Screen-doesn-t-Appe...). 

 

4) I have also Downloaded and Installed Application C34F971.exe for all my listed display ports etc and that didn't help. (https://us.community.samsung.com/t5/Monitors-and-Memory/Easy-Setting-Box-Setting-Screen-doesn-t-Appe...)

 

When I launch Easy Settings Box, it does run and it identifies my monitor as "1", but the option to snap tabs never appears. I also cannot open the application using the shortcut, or the Hidden Icons tab (it ignores my clicks and right clicking only says "Quit"). When I press "Open File" on the ESB Shortcut, it does nothing. 

 

It's been a while now and I'm still dragging tabs around the screen and it's driving me crazy!

7 REPLIES 7
strawberry cake
Hotshot
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Computers & IT

@Bobberetic 

 

hello

try the ver 1.1.3 from this link

link

direct link

😉


 (\_/)
(='.'=)
(")_(") strawberry cake so delicious

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Bobberetic
Apprentice
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Computers & IT

Hi Strawberry Cake! 

Thanks for posting the links - I have tried these though in my initial attempt, and again just now. 

When I try installing it I get a message "Installs on Mircosoft Windows NT 32 bit OS" and then "The installer was interrupted before Easy Setting Box could be installed. You need to restart the installer to try again". 
Does this mean I'm not using 32 OS? I tried running both the 32bit and 64bit installer from the Samsung website :'( 

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Bobberetic
Apprentice
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Computers & IT

I rolled the Graphics Drivers back a few and it's all up and running again 

Ray Juang
First Poster
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Computers & IT

Hi I got the same situation as you do. Can you share the driver version you go back and make ESB working again. 

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Bobberetic
Apprentice
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Computers & IT

Hey Ray,
I wound it back to Version 466.77, someone from GeForce Chat helped me by sending me the link. At the time, I was two versions ahead, so I had to go back twice until 466.77 worked. 

Ray Juang
First Poster
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Computers & IT

Hi Bob and to all other Samsung G9 users,

The right solution to the easy setting box issue is download 466.77 from https://www.nvidia.com/zh-tw/drivers/results/176398/ and re-install.

You don't have to remove the current patch, just install  the old version and ESB is back.

Funny thing is if you open Geoforce Experience, your  Geoforce Game Ready Driver  remains 

the lastest patch which is not 466.77 just installed (for me  it shows 471.41).

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uaye74
First Poster
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Computers & IT

I think there is a bug in the box of this device because almost everyone is facing the same issue check here they need to fix it as soon as possible

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